FAQ
FAQ (Frequently Asked Questions)
Welcome to our FAQ page! Below you'll find answers to some of the most commonly asked questions about our shop. If you need further assistance, feel free to contact us directly.
General Questions
Q: Are your pieces authentic vintage?
A: Yes! All our pieces are authentic antique or vintage, sourced from trusted suppliers to ensure quality and originality.
Q: Are the jewelry pieces preowned?
A: Yes, most of our vintage jewelry pieces are preowned, as they come from past decades and reflect timeless styles from their respective eras. However, we carefully inspect, clean, and restore each piece to ensure it is in excellent condition before offering it for sale. This process maintains their charm and quality while making them ready for a new owner to treasure.
Shopping & Orders
Q: How can I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. We accept most major payment methods.
Q: Can I reserve an item?
A: Unfortunately, we do not offer reservations. Due to the nature of our products, items are sold on a first-come, first-served basis.
Q: Do you offer gift wrapping?
A: Yes, we offer beautiful gift wrapping options at checkout to make your purchase extra special.
Shipping & Delivery
Q: Where do you ship to?
A: We currently ship within Canada and internationally. Please check our shipping policy for details.
Q: How long will my order take to arrive?
A: Domestic and US orders typically arrive within 4-8 business days. International delivery times vary, depending on the destination. You’ll receive tracking information once your order ships.
Q: Do you offer express shipping?
A: Yes, express shipping options are available at checkout for an additional fee.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for most items in their original condition. Solid gold pieces are a final sale. Please note that return shipping costs are the buyer’s responsibility.
Q: Can I exchange an item?
A: Yes, exchanges are available for items of equal value. Contact us within 14 days of receiving your order to initiate an exchange.
Jewelry Care
Q: How do I care for vintage jewelry?
A: Vintage jewelry should be handled with care. Avoid exposing it to water, perfume, or harsh chemicals. Store it in a cool, dry place in a jewelry box or pouch to prevent tarnishing.
Q: Do you offer repair services?
A: Unfortunately, we do not offer repairs. However, we can recommend trusted professionals for vintage jewelry restoration.
Custom Requests
Q: Can I request a custom vintage-inspired piece?
A: While we don’t create custom jewelry, we’re happy to help you find the perfect piece from our collection. Contact us for assistance!
Contact Us
Q: How can I reach you?
A: You can contact us via contact form on our website. We strive to respond to all inquiries within 24 hours.
Q: Do you have a physical store?
A: We are an online shop only, but we occasionally participate in pop-up events and vintage fairs. Follow us on social media to stay updated!
We hope this FAQ answers your questions! If you need further assistance, don’t hesitate to reach out. Thank you for choosing our shop to find your perfect vintage treasure!